Terms and Conditions
All items must be paid in full before dispatch.Payment can be made using Paypal or by credit or Debit card. We are unable to accept cheque payment or payment over the phone.
We make all items to order and will dispatch within a maximum of 3 working days. Delivery is by first class post to all UK addresses which should arrive within 1 working day of dispatch. International orders will be posted by International letter post and should arrive within 5 to 7 working days of dispatch..Buyers are responsible for paying any customs duties or other taxes that may be due.
Returned items should be notified within a maximum of 30 days of dispatch giving the order number and the reason for return.The item(s) should be returned within 14 days of notification at the buyers cost. Replacements will be offered unless otherwise stated and will be posted within a maximum of 3 working days by our usual delivery methods. Refunds will be made within 6 working days of receipt of returns by reversing the original payment.
Damaged goods or incorrectly described goods should be notified as soon as possible within a maximum of 30 days.Do not return the item unless we request it.If we request that the item is returned, we will tell you which service to use and will refund the cost of that service in full. Replacements will be dispatched within a maximum of 3 working days unless otherwise requested. Refunds will be made within a maximum of 6 working days if requested.
Failed delivery will be considered after 14 days from dispatch. We will require full order details plus written confirmation of the full delivery address. Replacements will be posted using our usual delivery method within 3 working days unless otherwise requested.Refunds will be made within 6 working days of receipt if requested.